Fast, tracked delivery
Clear shipping options, fair pricing, and reliable carriers. Below are our current delivery services for the UK and worldwide.
UK Free Shipping over £75
UK Delivery
Available to England, Scotland, Wales, and Northern Ireland.
| Service | Speed | Price | Notes |
|---|---|---|---|
| Standard (Tracked 48) | 2–3 working days | £5.95 Free £75+ | Fully tracked, carbon‑conscious carriers where available |
| Express (Next Working Day) | Next working day | £7.95 | Order by 12pm Mon–Fri |
| Saturday Delivery | Saturday | £16.50 | Order by 12pm Friday |
Processing time: We pack orders within 1–2 working days. During launches or holidays it may take slightly longer, but we'll keep you updated.
Tracking & Delivery Updates
You'll receive an email with tracking once your order ships. You can also log in to your account to view order status any time. If you haven't received tracking within 3 working days, contact support with your order number.
Missed delivery? Carriers usually make another attempt or leave a collection card. Uncollected parcels will be returned to us — we can resend (additional shipping may apply) or refund your order excluding original shipping.
EU & International Delivery
Duties and taxes may apply and are the customer's responsibility unless stated otherwise at checkout.
| Region | Speed | Price | Notes |
|---|---|---|---|
| European Union | 3–7 working days | From £19.25 | Tracked mail / courier |
| USA & Canada | 5–10 working days | From £27.50 | Tracked courier |
| Rest of World | 7–14 working days | From £27.50 | Tracked courier |
Customs & Import fees:
International shipments may be subject to customs delays and local taxes. Please check your local regulations.
Exchanges & Returns
If you’re not happy with your item, you can return or exchange it within 30 days of delivery.
- Items must be in original, unused condition with packaging intact.
- Refunds are issued within 3–5 working days after inspection.
- Use a tracked service and keep proof of postage.
Start a return:
Email beth@bassjamz.com with your order number and reason for return.
International Returns
Mark parcels as “Returned Goods” to avoid customs delays. Use a tracked service and keep proof of postage.
FAQ
When will my order ship?
Orders are picked and packed Monday-Friday excluding bank holidays. Most ship within 1-2 days.
Can I change my delivery address after ordering?
If your order hasn't shipped, contact us as soon as possible. Once dispatched, we usually can't change the address.
What if my parcel is lost or delayed?
If your tracking hasn't been updated for 7 working days (UK) or 14 working days (international), reach out and we'll investigate with the carrier.
Pre-orders & Backorders
Orders containing pre‑order items ship when all items are available. For split shipping, please place separate orders.
Pre-orders & Backorders
Orders containing pre‑order items ship when all items are available. For split shipping, please place separate orders.
How do I track my parcel?
Tracking details are sent via email when dispatched.
How long do I have to return?
30 days from delivery date.
How do I get a refund?
Once we receive and inspect your return, refunds are processed within 3–5 working days to your original payment method.
Questions or special delivery requests?
We're here to help. Email beth@bassjamz.com with your order number and we'll get back to you.